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Saturday, 25 February 2012

Tools and techniques in knowledge management


Networking
Facilitate social interactions and networking: Direct communication and verbal knowledge transfer through social interactions among individuals is the most natural aspect of knowledge sharing. A KM tool supports this social aspect and facilitates searching.

Collaborative Tools

These tools enable teams to globally share dedicated spaces for managing the project lifecycle; editing and publishing materials; conducting live discussions and interactions; and maintaining a repository of materials associated with every step of the process. For example, QuickPlace is a Lotus web-based shared workspace software for realtime collaboration among geographically dispersed participants. Using QuickPlace, coworkers, suppliers, partners, and customers can communicate online immediately within a structured workspace created for that purpose. An online workspace can make it possible for people to work together more easily and less expensively.

These types of tools are provided for setting of bulletin board and for real-time video conferencing, whiteboards, and chat rooms.


Technology Description/examples
Technology Description/examples
Communication and collaboration systems group
E-mail, teleconference, video conference, chat, IM, forum,
Listserv, groupware calendar, log, shared information spaces workflow management system, group decision support system.
Intranet
A network contained within the enterprise. It is used to share
information and computing resources among employee as well
as to facilitate group working.

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