“Knowledge means using the information to shape the future. Knowledge is the most important tool to make decisions that would yield in best results. It could be gained from experience, observation, interpretation, learning and in many more ways. Knowledge could be the about the causes and effects of the decisions, predictive knowledge and preemptive knowledge.
The organizations generally use many tools and case studies to manage the knowledge that has been accumulated since its establishment from various crises they managed to get through and achieve the goals.
They are many steps involved in the process of knowledge management. They are capturing the knowledge, codify the knowledge to asses, qualify and quantify where the real learning resides and store the knowledge for the future use. The people in the organization are the sources of the knowledge in the organization and once they move out of the organization the knowledge could not be managed for future use.
So, different approaches are used by the organizations to manage the knowledge across the organization. This increased the importance of knowledge management in the organizations. Knowledge management also involves retrieving, using the knowledge and making a common practice. “
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